Refund policy

Last Updated: August 5, 2026

Your satisfaction is important to us.

Returns

Returns are accepted within 30 days of receiving your order.

To qualify for a return:

  • Product must be unused.
  • Product must be in original packaging.
  • All accessories and documentation must be included.

Non-Returnable Items

Returns cannot be accepted for:

  • Products damaged by misuse
  • Customized or special-order items
  • Items returned without authorization

Refunds

Once your returned item has been inspected and approved, refunds are issued to the original payment method within 5–10 business days.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos and your order number.

Return Shipping

If the return is due to our error, we will cover return shipping costs. Otherwise, return shipping costs are the customer's responsibility unless otherwise stated.

For return requests, contact:

support@outboardpilot.com